Subscription & Cancellation Policy

1. Free trial

New accounts receive a 72-hour (3-day) free trial with full access to the System plan's features, timed from the server-recorded moment your account was created — never from your browser or device clock.

No payment method is required to start the trial. The trial does not automatically convert into a paid subscription: no payment method is collected at signup, so if you take no action, nothing is ever charged. Access to paid features ends at trial expiration, and your account, session history, journal, and other data are preserved, not deleted.

2. Plans and pricing

The System plan is currently the only purchasable plan, available Weekly, Monthly, or Annual billing — all three provide identical access, differing only in billing frequency. (A one-time Lifetime purchase was previously offered and is no longer available to new customers; any existing Lifetime access is unaffected.) The exact price, billing frequency, and renewal terms for each option are always displayed on the Pricing/Billing page before you pay, and must match what Stripe Checkout actually charges — the display is never a separate, hand-maintained number.

"System + Live" is shown for reference only and is not currently for sale; no price is final until it is actually offered.

3. Billing and renewal

Weekly, Monthly, and Annual subscriptions renew automatically at the end of each billing period at the price then in effect for your subscription, until cancelled. (A legacy Lifetime purchase, where one exists, is a single one-time payment with no recurring charge and nothing to renew or cancel.)

4. Cancellation

You can cancel a Monthly or Yearly subscription at any time from the Billing page's "Manage Subscription" option, which opens Stripe's Customer Portal. Cancelling stops future renewal charges; you keep access to paid features through the end of the period you already paid for. Cancelling never deletes your account, sessions, journal, or other data.

5. Refunds

No automated refund flow currently exists. Refund requests are handled case-by-case — contact contact@capitrace.com and we will respond directly.

6. Payment processing

The Capitrace trading subscription described in this policy is processed exclusively by Stripe. Capitrace never receives or stores your full card number — see the Privacy Policy for what billing information Capitrace actually stores (your Stripe Customer ID, plan, billing cycle, and subscription status).

Separate, one-time paid products (such as a training program) are not a Capitrace subscription and are not covered by this policy. Any such product's own terms are shown at the point of purchase.

7. Contact

Billing questions can be sent to contact@capitrace.com.